DELIVERY INFORMATION

We know how important fast and safe delivery is to you, so we ensure that all our gifts are delivered in the shortest time possible and offer multiple delivery options to suit your needs.

Impact of Coronavirus on deliveries

Whilst we continue to operate and dispatch orders, due to the Covid19 virus, some delays in delivery may occur. This is often due to staff shortages and therefore may differ locally. For that reason we cannot be specific about where any delays may occur, but Royal Mail do continue to make deliveries as normal where possible.

One change that has occurred is that Royal Mail will no longer deliver cards or letters on Saturdays until further notice.

Delivery carriers, including Royal Mail, have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you.

DELIVERY SERVICES

Standard

Royal Mail 2nd Class – 2-3 working Days

Priority 

Royal Mail Tracked 24 – Next working day

Local pickup

Collect at no charge if you live close by. We will contact you as soon as the order is ready for collection, depending on our schedule that day we may even be able to drop this off to you personally if you live in the North Down and Ards area.

ROYAL MAIL TRACKED EXPLAINED

When your parcel is despatched from us, you will receive a Royal Mail tracking number & link in an email – you can use this to check the status of your delivery.On the morning of the day Royal Mail are due to attempt delivery, you will also receive an email & text (if you have provided this to us) to let you know. You will then receive an email/text when your parcel has been delivered. If Royal Mail are unable to deliver, a calling card will be left at your address with next steps to arrange collection, or you can visit the Royal Mail link to arrange re-delivery or delivery to a local post office.

Please note: Royal Mail Tracked services are only offered on parcel sized orders. 

GUARANTEED NEXT DAY & WEEKEND DELIVERY SERVICES

Your order will arrive between 7.30am-8pm on your chosen day. Please ensure someone is present at the address, as someone will need to sign for your parcel. The courier will contact you via text message, so please leave your mobile number on the checkout page. They’ll let you know when to expect your parcel and ask for any extra delivery information; such as leaving the parcel with a neighbour.

Please note that the Next Day Delivery service does not deliver over the weekends or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day. If your order is urgent please call us on 07413174341 and we will do our best to find a faster delivery option.

INTERNATIONAL DELIVERY

Within Europe – 3-5 Working Days*

*You’ll receive an email from us once your items are despatched. This is when your delivery timescale will begin.

For full Delivery Terms and Conditions, please click here.

SENDING YOUR GIFT DIRECTLY?

We do not include invoices in our packages, so you can send your gift directly to the recipient.

RETURNS

As a valued customer we want you to be happy with what you’ve ordered. Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item. Due to the nature of our personalisation service all items are made to order and therefore we cannot accept returns due to a change of mind. We do not accept responsibility for the return postage costs.